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FAQ

Returns Policy

We accept returns within 30 days of purchase date if the product is unused or unwanted. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Exchanges

Exchanges are allowed. Please contact us for more information. We deal with exchanges on a case by case basis. Customers are responsible for any shipping fees that may occur.

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Shipping

USPS Priority Flat Rate boxes is the usual shipping method we utilize because it is the most cost effective. Most shipments take 2-4 days.

We can arrange for UPS or FedEx pickup if you have an account with them. Please note, FedEx users will be subject to a pickup fee (per package). Please contact us if you have any special requests regarding shipping. 


We ship internationally! USPS is the carrier of choice but we can arrange for UPS or FedEx. UPS and FedEx may charge extra customs fees which customers are responsible for. 

*Please note that shipping prices are subject to change. 

 
Do you provide custom transformers?
At this time, we do not provide custom tranformers. Sorry about that! 
 
When will this item be back in stock?
We receive shipments every couple of months or so. If the product page allows for pre-orders, this means the model will arrive in our upcoming shipment. 
 
Can you guys combine shipping?
Yes for most of the smaller transformers (under AN/AS-4xxx) we can fit multiple pieces in one medium box. The bigger transformers and power supplies will have to have their own boxes to avoid damage during shipment. 
 
I have not received my item yet! What do I do?
Check your tracking number from USPS. Have an account with us? Click on "order status" for the most up to date information regarding your order. If it doesn't have any updated information, please contact us by phone or email. 
 
Why can't you ship all these transformers in one box for international shipping?
USPS International Priority boxes have a weight limit. In order to avoid extra customs fees, we have to keep small boxes under 4lb limit and medium/large boxes under 20lb. 
 
I'm interested in bulk quantities of this item. Where can I get more information?
Please shoot us an email with the model number and quantity. We will do our best to accomadate your needs. 
 
Where are the old spec sheets located?
They are still on the product pages in the other image views. Some newer items do not have spec sheets yet so contact us for more information if you do not see it on our website.


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